*ONCE A REFUND/RETURN IS DENIED IT CANNOT BE OVERTURNED*

1. Eligibility for Returns

• Products can be returned within 14 days of delivery.
• The product must be unused, in its original packaging, and in the same condition as when it was received.
• Items marked as final sale or custom orders are non-refundable and cannot be returned.
• Proof of purchase (e.g., order number, receipt) is required for any return.
• Returns for a product not *fitting* is not company faulty, and therefore no reverse transaction will occur.

2. Process for Returning an Item

• Customers must contact Pufftek customer service to initiate a return. A return authorizatioun will be provided.
• In all cases, the customer is responsible for return shipping costs.
• Returns should be shipped to Pufftek’s specified return address.

3. Damaged or Defective Products

• If a product arrives damaged or defective, customers must report it within 3 days of delivery, including photos of the damage if applicable.
• Pufftek will offer a replacement, repair, or full refund, including any applicable shipping costs.

4. Refunds

• Once a return is received and inspected, customers will be notified about the approval or rejection of the refund.
• Approved refunds will be processed within 5-7 business days after approval. Refunds will be credited back to the original payment method.
• Shipping costs are non-refundable, except in cases of damaged, defective, or incorrect items.
• If a partial refund is warranted (due to returned items being used or missing components), Pufftek reserves the right to issue a reduced refund amount.

5. Exchanges

• Exchanges are allowed only for incorrectly shipped items or defective products.
• For other products, the customer should return the item and place a new order for the desired product.

Items

• Items such as gift cards, personalized products, and perishable items are non-returnable.

Contact Information

For any return or refund inquiries, please contact Pufftek customer service at pufftekstore@gmail.com during business hours.

1. Collection of Customer Information

• Pufftek collects personal information provided by customers during interactions such as creating accounts, placing orders, or subscribing to newsletters. This may include:
• The purpose of collecting this data is to provide seamless shopping experiences, manage orders and returns, and send promotional offers (if the customer opts in).

2. Use of Customer Information

• Pufftek uses customer information to:

3. Protection of Customer Information

• Pufftek is committed to protecting customer information and implements the following measures:

4. Third-Party Services

• Pufftek may use trusted third-party service providers for:
• These third parties are carefully vetted and are required to maintain confidentiality and security of customer data.
• Pufftek does not share, sell, rent, or trade customer information with third parties for marketing purposes.

5. Customer Rights

• Access and Update: Customers have the right to access and update their personal information through their account settings or by contacting customer support.
• Opt-Out of Marketing: Customers can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in promotional emails or contacting Pufftek.
• Delete Personal Data: Customers can request that Pufftek delete their personal data by contacting our customer service team. However, certain data may need to be retained to comply with legal or business requirements (e.g., order history for tax purposes).
• Data Portability: Customers can request a copy of their data for personal use.

6. Cookies and Tracking

• Pufftek uses cookies and similar technologies to:
• Customers can manage cookie preferences in their browser settings, but disabling cookies may limit the functionality of the Pufftek website.

7. Legal Compliance

• Pufftek complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European customers and the California Consumer Privacy Act (CCPA) for California residents.
• Pufftek will only disclose customer information if required by law, such as in response to a court order, subpoena, or legal investigation.

8. Retention of Customer Information

• Pufftek retains customer data for as long as necessary to fulfill the purposes outlined in this policy (e.g., for processing orders or maintaining customer accounts).
• Once customer information is no longer needed, Pufftek ensures it is securely deleted or anonymized.

9. Policy Updates

• Pufftek reserves the right to update this privacy policy as necessary to reflect changes in our practices or for legal reasons. Customers will be notified of any significant changes via email or through a notice on our website.

10. Contact Information

• For any questions or concerns regarding customer privacy, please contact Pufftek’s Privacy Officer at pufftekstore@gmail.com

1. Product Use and Responsibility

• Once a Pufftek product is delivered to the customer, the ownership and responsibility for the product are transferred to the customer.
• Pufftek is not liable for any damage, injury, or loss that occurs due to the use, misuse, or mishandling of the product after the sale is complete.
• It is the customer’s responsibility to ensure that the product is used according to the manufacturer’s instructions and guidelines. Pufftek will not be held liable for improper use, including but not limited to:

2. Third-Party Products and Services

• Pufftek is not liable for any third-party products or services used in conjunction with Pufftek products. Any issues arising from the use of third-party components or accessories are the sole responsibility of the customer.
• Pufftek will not cover any warranty claims or damages resulting from the use of non-approved third-party products.

3. Shipping and Handling

• Once an order has been shipped, Pufftek is no longer liable for any delays, damage, or loss during transit. Pufftek’s responsibility ends upon the successful handover of the package to the shipping carrier.
• Customers are encouraged to inspect products upon delivery. Any shipping damage or defects must be reported to Pufftek within 3 days of delivery for consideration.

4. No Liability for Indirect or Consequential Damages

• Pufftek will not be held responsible for any indirect, incidental, special, or consequential damages arising from the use of its products, including but not limited to:
• Pufftek’s total liability, in any case, is limited to the original purchase price of the product.

5. Warranty Disclaimer

• Pufftek products are sold as-is and without warranties unless explicitly stated otherwise in the product documentation.
• Any warranties or guarantees provided are limited to the terms specified and do not extend beyond the product’s intended use. Pufftek is not liable for any implied warranties of fitness for a particular purpose beyond what is explicitly stated.

6. Legal Compliance

• Pufftek’s liability is limited to the extent permitted by law. Some jurisdictions may not allow the exclusion or limitation of certain damages, so the above limitations may not apply in those cases.
• Pufftek will comply with any applicable local, national, or international laws governing product liability but will maintain its position on limiting liability after the sale has been completed.